Refund Policy

This policy covers uKeep Pro, the paid plan of the uKeep app, operated by Willowcy. The free plan costs nothing and has nothing to refund.

1. Pro bought on the web

Pro bought on the web is sold by our reseller Paddle.com, the merchant of record for these orders. If you aren’t happy with Pro, ask for a refund within 14 days of a payment, the first one or a renewal, and you’ll get the full amount of that payment back. No reason needed.

To ask, reply to the receipt email from Paddle, find your order at paddle.net, or write to us at hello@ukeep.me from the email you bought with. The money goes back to the card or account you paid with, usually within 5 to 10 business days depending on your bank. Pro ends when the refund is made.

After 14 days, payments aren’t refunded, but you can cancel at any time and keep Pro until the end of the period you paid for. Nothing here limits the rights you have under the consumer law where you live.

2. Pro bought in the iPhone app

Purchases made in the iPhone app go through Apple, and only Apple can refund them. Ask at reportaproblem.apple.com, signed in with the Apple ID you bought with.

3. Teams

Team plans are invoiced; refunds follow the agreement made with your team.

4. Contact

Willowcy – hello@ukeep.me